Policies

POLICIES

Warranty

All of our products come with a standard 60 day warranty. This covers any factory defects or any defective unit within 60 days. The unit will be replaced no questions asked with shipping covered both ways. We love our customers and will always try to accommodate the best we can. 

Shipping Policy

We strive for 100% Customer Satisfaction on all Ju1ceBox products. We would like to inform all of our customers that our shipping department is closed on Sundays and holidays. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.

 1. All orders placed through this web site must be shipped to the shipping address provided in your invoice.

 2. We DO NOT allow will call or pick up of items for online purchases due to security reasons.

3. Multiple orders cannot be combined.

 4. No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited.

 5. No sales or shipping to minors, or to adults intending to distribute or resell items to minors.

 6. All customers are responsible for knowing and following the laws which they reside in.

 We strive to offer all of our customers the most reliable options for shipping.

 

TIME FRAME

 All orders will be packaged within 1 to 2 business days from the date you place your order and will be picked up by USPS or UPS the following business day, regardless of the shipping option you choose. UPS and USPS does not deliver on weekends or major holidays. Weather and other conditions can affect delivery times

 Domestic orders can take 1 to 15 business days to reach their intended destination and can be delayed due to weather or other factors that we, CANNOT control. Time frames specified are only estimates from the shipping couriers and are not guaranteed. 

   Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit.  It is up to the customer to be aware of their laws regarding ordering heat presses and any other restrictions regarding other related products. It is always the responsibility of the customer to only order what is allowed for you to receive. For further information regarding restricted items, please email us at: Ju1ce@theJu1ceBox.com

 

Return Policy 

We strive for 100% Customer Satisfaction on all Ju1ceBox products. We would like to inform all of our customers that our office is closed Saturdays, Sundays and holidays. Any inquiries over the weekend or holidays regarding returns will be answered at the next business day.

Every order placed on TheJu1ceBox.com comes with a 30 day money back satisfaction quarantine. Manufacture defects must be claimed 60 days after purchase. We do not offer refunds for any items that have rosin or any residue. We not accept returns for any used smoking accessories.

We require all order to be shipped back with a Ju1ceBox issued return label. This allows us to ensure everything labeled correctly for shipping and we can track the package. Once we receive the returned items we will issue a refund. Up to a 15% restocking fee can be deducted for the condition of the return or missing items.

Refund Policy

Once your return has been delivered we will issue your refund to your original payment method within 48 hours.  Sometimes it can take 3-5 days for the transaction to reverse and appear back in your account.  

Privacy Policy

Your privacy is important to us.

It is The Ju1ceBox policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below. 

  • We will collect  personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the  purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete,and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfillment of those purposes.

 We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The Ju1ceBox may change this privacy policy from time to time at The Ju1ceBox sole discretion.

Terms and Conditions

1. Terms
 
By accessing the website at https://theju1cebox.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
 
2. Use License
 
Permission is granted to temporarily download one copy of the materials (information or software) on the Ju1ceBox website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
2. attempt to recompile or reverse engineer any software contained on the Ju1ceBox website;
3. remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.
4. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ju1ceBox at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
 
The materials on the Ju1ceBox website are provided on an 'as is' basis. Ju1ceBox makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Ju1ceBox does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
 
4. Limitations
 
In no event shall Ju1ceBpx or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Ju1ceBox website, even if Ju1ceBox or Ju1ceBox authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
 
5. Accuracy of materials
 
The materials appearing on the Ju1ceBox website could include technical, typographical, or photographic errors. Ju1ceBox does not warrant that any of the materials on its website are accurate, complete or current. Ju1ceBox may make changes to the materials contained on its website at any time without notice. However, Ju1ceBox does not make any commitment to update the materials.
 
6. Links
 
Ju1ceBox has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ju1ceBox of the site. Use of any such linked website is at the user's own risk.
 
7. Modifications
 
Ju1ceBox may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
 
8. Governing Law
 
These terms and conditions are governed by and construed in accordance with the laws of Texas and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.